Refund policy

Damages, Defects & Our Hassle-Free Guarantee
Because our artisan keycaps are custom-molded and shipped internationally, we do not require you to ship items back to us. Sending items back is slow and costly for you, so we prefer to make things simple.
If your keycap arrives damaged, defective, or incorrect, please do not mail it back. Simply email us at tap.capbusiness@gmail.com within 30 days of delivery with:
  1. Your order number
  2. A clear photo or short video showing the damage or issue
Once verified, our team will instantly ship you a brand-new replacement for free or issue a full refund to your original payment method.
Standard Returns & Cancellations
Because we instantly process orders with our manufacturing partners to ensure fast shipping, all sales are final once shipped. We do not accept returns for change of mind or buyer's remorse. We only replace or refund items that are verified as damaged, defective, or incorrect.